Care About Your Customer–Now That’s What I Am Talking About!

With the abrupt closings of both Arizona locations of McCormick and Schmick’s, I starting to get a flurry of emails because I had an event scheduled at the Phoenix location for Thursday- Jan 12th. The restaurants closed on January 3rd, without warning. So I was pleasantly surprised to receive a phone call from my sales and catering contact the next day, offering to help find a replacement so I wasn’t left hanging. I also received a call from the corporate office today, making sure that I was taken care of and that I had a replacement location.

I know this is really something a company SHOULD do…it’s not really something for which they should be receiving a pat on the back. But I just don’t see great customer service anymore, even in these tough days of our economy and even when that would be a very easy way to differentiate yourself from other companies in these tough times.

So I appreciated the gesture from Landry’s Inc. THIS is what I have been talking about all these months…take care of your customers! 

Please contact Anna Brice at Pinnacle Peak Marketing, Scottsdale AZ about Marketing for Small/Medium Business.

Email: anna@pinnaclepeakmarketing.com
Phone: 480-661-0292
Website: http://pinnaclepeakmarketing.com

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About Anna Brice, Pinnacle Peak Marketing

I am an Independent Marketing Services Provider and Principal of Pinnacle Peak Marketing. Pinnacle Peak Marketing provides companies, small and large, the opportunity to utilize a reliable outsource marketing resource and take advantage of the flexibility of the full menu of marketing services we provide. Clients can pick and choose the precise services they require and only contract for those specific services. This is what I refer to as On-Demand Marketing Services. Our work includes long and short-term projects or can be done on an hourly, retainer or project-by-project basis. I am a marketing professional with 13 years experience in the travel industry and 11 years in marketing. My past experience includes marketing management roles at Sony Electronics, Fujifilm and GoDaddy.com. I have worked in every level of marketing and the experience at each level has served me well. I continue to learn and in marketing today, the changes are so swift and dramatic, that one must continue to learn in order to survive and thrive. I work with a group of professionals and we work together and separately and are able to provide a wealth of knowledge and resources as a combined group. My husband, Ed and I also have two vacation rentals in Scottsdale and one vacation rental home in Edgartown- Katama in Martha’s Vineyard. We rent these properties through our company, BREO Vacation Rentals (www.breovacationrentals.com). It is great fun and we have been very lucky with great renters. We have had only one bad experience, so we really can’t complain. We have been very lucky to get many repeat renters (all of our properties now have had repeat renters), so we feel like we must be doing something right. We do try hard, that’s for sure. I am never far from marketing, between Pinnacle Peak Marketing and BREO Vacation Rentals. I enjoy it, love it and have a goal to help companies grow; connect those companies with their customers and their customers to them.
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2 Responses to Care About Your Customer–Now That’s What I Am Talking About!

  1. Cheval John says:

    I love this post. I really hope that you have continued success in your endeavors.

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